Friday, February 23, 2024

Citizens Advice Launches Online Shopping Rights Awareness Campaign

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As we brace ourselves for the frenzy of Christmas shopping and the ensuing January sales, Citizens Advice, a renowned consumer advocacy group, is launching a much-needed awareness campaign. Beginning this week, the campaign aims to equip consumers with essential knowledge about their rights when shopping online, a realm that has seen exponential growth in recent years.

The Who, What, When, and Where

Who: Citizens Advice, a trusted source of support and guidance for consumers in the UK.

What: A week-long consumer awareness campaign focusing on consumer rights and online safety.

When: Starting Monday, December 5th, during the peak online shopping period leading up to Christmas.

Where: Across various social media platforms, including Twitter, Facebook, and Foursquare, as well as their national website.

A Helping Hand in the Digital Marketplace

In an era where online shopping has become the norm, it’s easy to feel overwhelmed and unsure of our rights as consumers. This is where Citizens Advice steps in. Their campaign will provide advice on handling complaints related to defective goods, substandard services, and undelivered orders. Last year alone, they assisted with over 400,000 consumer problems, a testament to their commitment and expertise.

Real-Time Advice and Interactive Tools

From 6 PM to 10 PM on Monday, queries using the hashtag ‘DearCAB’ will be answered by staff from Citizens Advice’s national office and Birmingham CAB. This real-time interaction will allow consumers to get immediate answers to their questions and concerns.

Moreover, Citizens Advice is leveraging the power of location-based social networking site Foursquare and creating an online advent calendar filled with daily tips for the festive season. These interactive tools will make learning about consumer rights an engaging and accessible experience.

Empowering Consumers

The goal of this campaign is simple yet profound: to empower consumers. By educating them about their rights, Citizens Advice aims to create a safer and more transparent online shopping environment. With this knowledge, consumers can make informed decisions, confidently navigate the digital marketplace, and hold retailers accountable for their products and services.

For more information, consumers can visit the Citizens Advice national website at or call their consumer advisers on 0808 223 1133 (English) or 0808 223 1144 (Welsh).

As we embark on this year’s holiday shopping season, let’s remember that knowledge is power. Armed with the right information, we can protect ourselves, demand better, and contribute to a fairer digital economy. Let’s applaud Citizens Advice for their efforts in making this vision a reality.

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